Medical interpretation

Medical interpretation is our speciality and it represents more than 80% of our work. We visit hospitals, health centres and radiology centres on a daily basis. We have an extensive knowledge of the Spanish health system, hospitals, medical centres, private clinics and their staff. We know the system, how things work, where to go and the people in charge. We can accompany you, represent you or assist you remotely. For emergencies we are available 24/7.

Depending on your personal circumstances we can offer services such as:

  • Spanish national health system information, assessment and guidance
  • Registering with the Spanish national health system (medical card)
  • Registering with a GP at the medical centre
  • Medical emergencies
  • Appointment management
  • Accompaniment to hospitals and medical centres (medical interpreting)
  • Liaisons with hospitals and medical centres
  • Telephone and online medical consultations
  • Accompaniment to public/private clinics and radiology centres
  • Status tracking/chasing appointments, tests and procedures
  • Patient portal management
  • Assistance with administration and paperwork
  • Complaint procedures ensuring compliance with the legal period for operations and visits to see specialists
  • Request for medical history, old x-rays and scans and other diagnostic tests
  • Request for a second medical opinion
  • Administrative regularisation to access free benefits (operations, cancer treatments, etc.)
  • Records and report translations
  • Contact and follow up with medical material suppliers
  • Specific technical or administrative enquiries to the Spanish health system
  • Applications for the recognition of disability and/or dependency
  • Additional information about medicine, treatments, procedures
  • Adapted and ambulance transportation
  • Link to home assistance and support
  • Link to specialised support organisations and charities
  • Liaison with the palliative care unit
  • Formal complaints
  • Etc.

This is not an exhaustive list.  If you require a service which is not listed above, please get in contact with us. We usually cover hospitals and medical centres between Murcia, Mazarrón, Cartagena and San Javier. We can also assist in Lorca, Torrevieja or further if needed. If needed, we can come to you and we are happy to give people a lift when possible.  We can also arrange sworn and standard translation of texts, forms, official documents, medical history and medical/hospital reports. We have been interpreting for the well-known MABS Cancer Support Foundation for 15 years.

“Our elderly mother suffered from a disease that made her dependent on others. Our father was overwhelmed by the situation (medical monitoring, paperwork, her personal care, not being able to leave her alone…) They didn’t want to return to our home country, and between work and children it was difficult for me to fly to Spain to help them. Her degenerative state and the impotence of not being able to control the situation caused us anxiety. We found Didier through the internet and, right away, he took responsibility for all the arrangements and medical care, found a caregiver, and also gave me peace of mind by keeping me informed. We had regained control; and my father, some respite.”

Laura M.